How a ByeLED order actually works.
Six steps, written down. Same checklist for the Wilmington drop-off, the Philly meet-up, and the nationwide mail-in. You always know the price, the timing, and what is happening to your glasses before they leave your hands.
From first email to tracked return.
Each step has the same purpose: remove ambiguity. You should never be guessing what the price is, whether your model is supported, what the bench is doing to your glasses, or where the device physically is at any given moment.
Email a clear photo of the temple where the recording light sits, plus your model if you know it (Wayfarer, Headliner, Skyler, Oakley Meta HSTN, etc.) and your closest major city. The photo lets us identify the exact model and confirm compatibility — particularly important on newer hardware, since Meta has reportedly added tampering detection to recent batches.
Within one business day, you get a written reply that includes: confirmation that your model is in scope, the flat-rate quote ($99, $129, or $149), the recommended handoff option for where you are, and the ship-to address if mail-in is the fit. Any caveats specific to your model are flagged here, not at the bench.
The customer waiver covers brand independence, the fact that the modification is permanent, warranty implications, device risk, shipping responsibility on mail-in orders, the lawful-use acknowledgment, and the limitation of liability. Plain English, three pages. Read it before you decide to move forward.
Wilmington customers come to a confirmed by-appointment hand-off. Philadelphia / South Jersey / Main Line customers meet up at a public, well-lit location. Everyone else ships tracked and insured to the address in the intake email. Same checklist either way: serial number recorded, frame and lenses photographed, indicator photographed, basic function check completed.
This is the actual work. Quick second function check, the deliberate small modification to the indicator, a careful clean of the frame, and the after-the-fact photo set. The bench process is the same regardless of which handoff you picked. The photos and the function-check result are written into the order file you get.
Local customers pick up and walk through the photo file with us. Mail-in customers get the photo file in their inbox before the return shipment arrives. Return shipping is tracked and insured, the tracking number is shared the moment the package leaves, and the order is closed when you confirm receipt.
The work is the easy part.
The actual modification is fast. The reason ByeLED exists is everything around it. Anonymous online listings will do the modification too, sometimes for less; some of them will even do it well. What none of them do consistently is the rest of it — the photo-before-payment compatibility check, the written quote, the waiver in plain English, the documented intake, the function check, the photo file, the tracked-and-insured return.
That is what you are paying for. The work itself is a fraction of the order — the rest is what makes the work safe to ask for. A documented service business is harder to run than a "mail it in" listing, but it is also the only version of this market that should exist.
What you get in writing
- Model + compatibility confirmation
- Written flat-rate quote (no surprise upcharges)
- Customer waiver (three pages, plain English)
- Intake photo set
- Before-and-after function check result
- Completion photo set
- Tracking number on return (mail-in)